Josephine Myles

1922 Myrtlewood Drive

Dallas, TX 75232
214-200-6055 (mobile) / 214-331-7654 (home)
josephinemyles@yahoo.com

OBJECTIVE

To obtain a challenging opportunity that will continue the development and utilization of my communication, technical, and customer support dispatch skills gained through my professional training, experience, and leadership.

 

WORK EXPERIENCE

 

  Customer Service Representative, (seasonal temp) PFS Web, Dallas,Tx ; November 2015-January 2016

·    Take inbound calls for order placement

·   Build connection with customer while effectively De-escalating any issues that may arise

·   Answer inquiries while maintaining and updating the customer database

·   Maintain a sense of urgency in responding to the customer needs

·   Be creative and go above and beyond when assisting our customers

·   Accurate and efficient order entry and maintenance of customer files

·   Ask probing questions and overcome objections

 

 Dispatcher ,Call Taker, Cowboy/Ranger Cab Inc., Dallas, TX; September 2015– October 2015
 

·Routed and assigned daily work orders for all drivers to accommodate the customer needs.

·Provided radio/phone updates with field personnel.

·Input customers information and update system.

·Kept track of all driver's locations and routes.

·Dispatch calls using google chrome verifone.

 

 

Dispatcher, King Cable, Dallas, TX; July 2012 - September 2012/ December 2014- March 2015

 

·Handled and solved difficult customer inquiries and complaints.

·Scheduled the activities of clerks, categorized information, and corrected errors that needed submission to upper level dispatchers for approval.

·Informed upper level dispatchers of any arising daily problems.

·Provided accurate information regarding services available along with the associated fees, as appropriate.

·Performed pre-calls to customers and helped determine nature of customer problems to offer solutions.

 

Dispatcher, CSI, Dallas, TX; April 2013 - November 2014

 

·Research and prepare resources through computerized work order and other systems to determine and route job assignments for field personnel to develop timely as well as efficient workflow.

·Manage complete daily installations quota as well as service calls in different geographic territory areas.

·Accounts for the scheduled work and maintains knowledge of the status and location of the field personnel throughout the workday to accomplish review of work performed and/or reassignment of uncompleted work.

·Receives requests for service from the company’s customer-contact personnel or directly from subscribers, evaluates type of work or assistance needed.

·Performed pre-calls to customers and helped determine nature of customer problems to offer solutions.

·Maintain contact with all clients as well as outside vendors inclusive of issue resolution.

 

Dispatcher, Streamline, Dallas, TX; April 2011 - July 2012

 

·Dispatch daily work orders to technicians in a timely manner.

·Make contact with customers to inform estimated arrival times of technicians.

·Answer inbound calls from supervisors for inquires of technicians locations.

·Send nightly reports to the appropriate staff.

 

Lead Dispatcher, The Wilkins Group, Houston, TX; July 2008 – September 2010
 

·Received, screened, updated, and dispatched installation and repair work orders for  COMCAST

·Processed work to meet service commitments within specific deadlines.

· Dispatched and routed technical field personnel for customer service.

·Scheduled and rescheduled service calls per customers’ requests

·Contacted customers on a pre-call basis for service technicians　　

 

 Dispatcher II, Dish Network, Farmers Branch, TX; June 2006 – February 2008
 

·Dispatched orders, relayed messages, and special instructions to mobile crews and other departments.

·Prepared daily work orders to distribute to service crews on a daily basis and submitted approvals in advance of activity dates.

·Scheduled dispatch service calls, local, and/or national service crews.

·Called customers to inform them of delays when technicians were running late or unable to perform the install.

·Called or wrote customers to ensure satisfactory performance of services, kept records of service calls, work orders, and updates to records to maintain accurate information.

·Updated the dispatching grid based upon the CSG report by exporting information to an Excel spreadsheet.

 

Dispatcher III, COMCAST Cable, Irving, TX; July 2001 – October 2005
 

·Routed and assigned daily work orders for all technicians to accommodate the customer needs.

·Provided radio/phone updates with field personnel.

·Monitored, declared, reported, and cleared all outages while taking the appropriate actions to respond to complaints or questions accordingly.

·Researched and adjusted work orders to expedite emergencies while reacting quickly under a diverse set of circumstances.

·Performed calls to customers before arrival of technicians while providing courteous and helpful assistance to current and prospective customers.

·Learned applicable changes to have current knowledge of the company’s general operating procedures and programming.

 

SKILLS
Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Cybil Billing Systems, Workforce Systems, Acsr, Workforce Management, Mapsco, ACD phone lines, Alpha and Numeric Data Entry, Office Equipment, Customer Service, Leadership Management, Oral Communicator, Detailed Oriented, Analytical/Critical Thinker, Flexible and Adaptable, and Fast Paced Learner

EDUCATION

 
Kimball High School - Dallas, TX
High School Diploma, May 1999

 

Searching...

59 messages were found matching your search.

Show Snippet

SORT BY DATE

1